The offering on this website is available to South African clients only.
Returns, Guarantees & Warranty Policy
Returns
We hope you love your purchase. If for any reason you are not completely satisfied, you may request a return within 60 days of receiving your order.
To be eligible for a return:
Items must be unworn, unused, unwashed, and in their original condition.
All original tags, packaging, and accessories must be included.
Proof of purchase is required.
Items returned without prior authorization may not be accepted.
Once your return is received and inspected, we will notify you of the outcome. Approved returns will be refunded to the original payment method within 14 - 21 business days.
Shipping costs are non-refundable unless the return is due to an error on our part or a confirmed manufacturing defect.
Damaged, Defective or Incorrect Items
Please inspect your order upon arrival.
If you receive an item that is damaged, defective, or incorrect, contact us within 14 days of delivery and provide:
Your order number
A description of the issue
Clear photographs showing the damage or defect
Once reviewed and approved, we will offer one of the following remedies at our discretion:
A replacement item
A repair where appropriate
A store credit
A full refund
We will cover reasonable return shipping costs for approved damaged, defective, or incorrect items.
Non-Returnable Items
The following items cannot be returned unless they are faulty:
Sale, clearance, or discounted items
Gift cards
Custom-made, made-to-order, or personalised products
Items showing signs of wear, alteration, damage caused by misuse, or improper care
Exchanges
Subject to stock availability, exchanges may be offered for a different size or colour. If the requested item is unavailable, a refund or store credit may be offered.
Customers are responsible for exchange shipping costs unless the item is defective or supplied incorrectly.
Product Guarantee
We take pride in the quality of our products and guarantee that all items are free from manufacturing defects at the time of delivery.
If a manufacturing defect becomes apparent within 30 days of receiving your order, please contact us. After inspection and confirmation of the defect, we will repair, replace, or refund the item as appropriate.
This guarantee does not cover:
Normal wear and tear
Accidental damage
Improper use, storage, or care
Alterations or repairs carried out by third parties
Warranty
Where a product includes a manufacturer's warranty, the warranty terms provided by the manufacturer will apply in addition to your statutory consumer rights.
Warranty claims may require proof of purchase and evidence of the fault. Warranty coverage is limited to defects in materials or workmanship and does not cover normal wear and tear, misuse, accidental damage, or unauthorised modifications.
Consumer Rights
Nothing in this policy limits or excludes any rights available to consumers under applicable consumer protection laws.
Contact Us
For any return, exchange, guarantee, or warranty enquiries, please contact:
Shiroyumi
info@shiroyumi.co.za
082 321 9419
Cape Town, South Africa
